Revision Date: April 1, 2022:

Live Bees Guarantee

We go to great lengths to deliver healthy honey bees to our customers, and we take this one step further by offering a Live Bees Guarantee on all of our live bees products.

Our guarantee covers items listed under each live bees product below. It is very important that you note what is covered by the guarantee and any steps you may be required to take. If you identify any items covered in the Live Bees Guarantee, you need to contact us immediately by email within the time frames listed. Further information, inspection results, videos and/or pictures will be required for verification.

Guarantee Period

After you pick up your bees, there are no refunds.

The guarantee will end after the dates listed for specific items. If after these dates, you have any questions or concerns, you can still contact us and we will assist you to the best of our abilities. No refunds can be issued after the pick up date.

Please note the guarantee does NOT cover:

• Queen dying 24hr after pick up
• Bees absconding
• Bees freezing
• Swarming
• Superseding
• Starving

If you have any questions about over all bee health, you can contact Hiveworld customer service or the office of the Provincial Apiculturists via email, or phone at AB 780-422-6096 email, BC 778-666-0582 email options, or SK 306-980-6198 email.

If Hiveworld Is Unable To Fulfill Your Live Bee Order

In the event Hiveworld is unable to supply bees for the 2022 season, clients will be refunded (this depends on the timing of the refund from our honey bee supplier.) You will be refunded in the same payment method used at  the time of purchase. Before we process a refund, you will receive an email confirming the return is being processed.

For any refunds that are issued, it can take up to 7 business days for the funds to get credited back to your account.

If there are any issues with your refund, please contact our Customer Service by telephone 833.460.4483 or email us at customerservice@hiveworld.ca

Package Bees Guarantee

Bees must be placed in the hive on the same day of pick up. Note: Some dead bees are normal in the bottom. 

Package Bees 30 day guarantee covers:

• The queen is alive upon pick up and before being placed in the hive. If the queen is dead prior to placement in the hive, you must contact us within 24 hours of your pick up date by email.  Further information, inspection results, videos and/or pictures will be required for verification.
  
• No manifestation of bacterial disease in the first 30 days. If there is a problem, you must contact your Apiculture Office to provide a sample and get it tested. If it comes back positive, notify us within 30 days of your pickup date by email at customerservice@hiveworld.ca.  Further information, inspection results, videos and/or pictures will be required for verification.

Starter Hives (10-Frame Hive) Guarantee

• When you pick up your starter hive, the queen will be placed inside a queen cage, inside the hive, to minimize any damage that may occur during transport. Do NOT open the hive or remove the queen from the cage for 7 days. Allow the worker bees to free the queen from the cage. After 7 days, you can open the hive and do an inspection. 

The Starter Hive Guarantee covers:

• The queen is alive upon pick up and 14 days after your pick up date. Do not open your hive or remove the queen from the cage for the first 7 days. If the queen dies within 14 days of your pick up date, you must contact us within 14 days, by email.  Further information, inspection results, videos and/or pictures will be required for verification.
  
• No manifestation of bacterial disease in the first 30 days of your pick up date. If you identify an issue, you must contact your provincial apiculturist for an inspection. Once you receive a diagnosis, you must notify us within 30 days of your pick up date by email. Further information, inspection results, videos and/or pictures will be required for verification. 

Note: A selection of nucs and starter hives are inspected by the office of the Alberta Apiculturist before they are approved for release for delivery to customers. Upon request we can provide the inspection certificate. You can also contact the Office of the Alberta Apiculturist regarding the inspection.

5-Frame Nucleus Guarantee

5-frame Nucleus guarantee covers:

• No manifestation of bacterial disease in the first 30 days of your pick up date.  If you identify an issue, you must contact your provincial apiculturist for an inspection. Once you receive a diagnosis, you must notify us within 30 days of your pick up date by email. Further information, inspection results, videos and/or pictures will be required for verification.